Introduction We strive to ensure our customers are satisfied with their purchases. This Return Policy outlines your rights to return products and receive refunds or exchanges.
Return Eligibility
Defective Products: If you receive a defective or damaged product due to our error, you are eligible for a return or exchange. Proof that the defect is our responsibility is required.
Unopened Products: Products in good condition with unopened packaging can be returned. Please note that the 14-day withdrawal right does not apply to opened edible products unless they are defective or damaged due to our fault.
Return Time Frame
Unopened Products: The customer has the right to withdraw from the contract concluded in the online store within 14 days after receiving the order.
To exercise the right of withdrawal, the customer must inform us of their decision within 14 days of receiving the product.
Return Process
Contact Us: To initiate a return, please contact our customer service directly at [email protected] or +372 5372 3670.
Provide Evidence: For defective products, please provide pictures and relevant evidence as soon as possible to assist us in resolving the issue promptly.
Return Authorization: We will provide you with instructions on how to return the product.
Shipping Costs
Defective Products: We will cover the shipping costs for returning defective products.
Unopened Products: You are responsible for the shipping costs and any associated fees for returns not due to defects.
Refunds and Exchanges
Refund Options: We offer refunds or exchanges based on your preference.
Processing Time: Refunds will be processed through the original payment method via EveryPay and Swedbank. Refunds are typically processed within 14 days after we receive the returned product and confirm its condition.
Notification: We will notify you once your refund has been processed.
Damaged or Defective Items
If you receive a damaged or defective item:
Contact Us Immediately: Reach out to our customer service as soon as possible.
Provide Evidence: Send us pictures and detailed information about the issue.
Resolution: We will arrange for a replacement, or a refund based on your preference.
Exceptions Non-Returnable Items: Opened edible products cannot be returned unless they are defective.
Legal Rights This Return Policy does not affect the consumer’s statutory right to withdraw from a distance contract within 14 days in accordance with EU consumer protection law.
Contact Us For any questions or assistance with returns, please contact us at:
